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Notes from the field.
What we are learning about putting AI to work—in Financial Aid offices, small businesses and our own agent-first company. RSS feed
Start with one workflow: mapping Financial Aid before adding AI
Before an assistant touches a single ISIR, map the work: the steps, the systems, the rules, the exceptions and the people who decide.
ReadWhat a global AI alliance tells a university office about AI
PwC and Cohere just split enterprise AI into two jobs: the platform, and everything it takes to make the platform useful. Smaller organizations need the second job too.
ReadWhy Koru runs on agents, and where a person still signs off
We run our own business on supervised AI agents. Here is what they do, what they are not allowed to do, and why that matters for clients.
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